Employee Emotional Dissonance and Quiet Quitting in Commercial Banks in Nigeria

Abstract

This study investigated the link between employee emotional dissonance and quiet quitting in commercial banks in Rivers State. The specific objectives of the study, centred on assessing the role of emotional dissonance in the outcome of employee detachment, isolation and absenteeism in the commercial banks in Rivers State. The correlational design was adopted in the investigation and data for generated using the structured questionnaire instrument from 38 full-time staff of five commercial banks in Rivers State. Instrument reliability was carried out using the Cronbach alpha coefficient with all instruments revealed to be substantial (where α > 0.70). The correlation test revealed that employee emotional dissonance significantly impacts workers quiet quitting, that way, contributing to their experience of detachment, isolation and absenteeism from work. It was therefore concluded that the leadership of commercial banks in Rivers State, need to be more deliberate in addressing issues associated with emotional dissonance; especially in the development of support systems and frameworks that ensure the social and emotional well-being of the employee. It was also recommended that training is offered to the management staff of the commercial banks, in line with equipping them with the required skills for helping and providing support for their subordinates in coping with emotional dissonance in the workplace.